FAQ

• Q:How to make an HTML page for the newsletter?

  A: –
  Try to learn some basic HTML coding from an online tutorial. There are many free websites that offer them such as www.htmlcodetutorial.com. The HTML page for the newsletter should be made using some basic HTML rules:
  1. Use no or as little styles (CSS) --> only for mouse-over in hyperlinks
  2. Use no or as little background-images
  3. Use no or as little row- and collspans!
  4. Always use absolute url's! NOT relative url's!
  5. Use no copy content from "word"...
  6. Use no "javascript"..
  7. Use no "flash"...
  8. Use no "<div>...</div>,<span>...</span>"...
  9. Never use "<map>…</map>" make the links.
  10. Always use the UTF-8 as the default charset if there is Chinese text in the newsletter.

• Q:The text becomes a messy code when you try to preview.

  A: –
  1. Make sure " charset=utf-8" is in the source of newsletter.
  2. Save the file into utf-8 type with the text editor (use Notepad/ Ultra Edit).

• Q: – How to avoid that the newsletter goes to spam box or get bounced?

  A: – Yourzine has written a guideline to improve deliverability. Please find it here.

• Q: – How to use the personalization function?

  A:
  1. Add the symbols {{ }} in the HTML text. {{the field you want to personalize will be here }}. This can in example be the name of the receiver: Dear {{first name}}.
  2. Make sure the field and data exist in the database. If there is no 'first name' field in your database, or not all data of this field is filled in in the database, the personalization area will stay empty.

• Q: – How to prepare the database before import?

  A: – Sort out the database carefully to improve the import successful rate:
  Database Arrangement Rules:
  1. The data is suppoed to be a CSV format ("Save as…. " in Excel).
  2. Delete wrong symbols from the data, such as " / \ | ' ; : ?.
  3. When the data includes Chinese characters, the database file should be converted to UTF-8 format ("Save as…").

• Q: – Not all the addresses in CSV can be imported into the application successful.

  A: – Possible reasons:
  The address is repeated
  The address is wrong (te/st@163.com)
  The person has been unsubscribed
  It failed to send an email to this person earlier

• Q: – When can you get the final report of the results?

  A: – Normally, we suggest the customer to check the final report 3 to 5 days after sending.
  There are several reasons why we suggest this. It can happen that not all of your emails are send exactly at the moment you want (due to sending jams it can take some time before all your emails are send. Also, not all ESP's deliver your email exactly at the time they receive it; sometimes they hold your email for some hours Not everyone checks his or her email every day. Spam boxes are most of the times checked once or twice a week, so if you email ends up there (which we don't hope but it can happen) it takes some days before people read your email.
  After 3 to 4 days, your newsletter is send and delivered, and you can expect that most people you send you email to have seen your email (and hopefully read it). After 3 to 4 days, the sening results don't change a lot anymore.

• Q: – How to get the sending successful database?

  A: –
  - "Manage database"->"export"->"Bouncers export"
  - "Manage database"->"import"
  - Filter the database from the original database to get a new target group which is the successful database.

• Q: – What are the possible reasons of the newsletter get bounced?

  A: – Check the table below to find possible reasons
  

  Type of error	Possible reasons
  mail Address Error	1.The destination email address gave a domain error (i.e. the domain does not exist)
  	2.The destination email address gave a format error
  	3.The destination email address has been removed
  Security Error	1.Destination email host must be authorized, otherwise the transmit message will be refused
  	2.Uncomplelted transmit message
  Undetermined Reason for Bounce	1.The bounce reason is unknown
  Network Connection Error (No Response from Receiving Terminal)	1.The destination email host gave no response
  	2.The connected destination email host gave a timeout or has network instability
  	3.The network connection lead to a transmit timeout
  Email Address has been Blocked	1.The destination email host is fully loaded, or the system does not receive network information (System Internal Closure, System overloaded, System maintenance, etc.)
  	2.The target system does not support specified characteristics of information (Anti-Spam)
  	3.The email is too large
  Email Content Compile Error	1.The email format is not supported by the host.
  	2.The host can support your format, but the data was lost during the conversion.
  Email Communication Protocol Error	1.The special version of the destination email host does not support SMTP command.
  Insufficient space on Mailbox	1.The email address existed, but could not receive the email
  	2.The user has exceeded the mailbox quota restrictions or the physical capacity constraints
  	3.The size of your email exceeds the limit

• Q: – How to get the database for opened?

  A: – "Manage database"->"Overview target group"->"Insert gargetgroup"->"Advance select"->"Send,opend and/or clicked". Then match the 4 options ( here we seleck opend ) and collect them to the target group.